PROFESSIONAL

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Solution-oriented professional; outstanding interpersonal communication skills, customer service, marketing, and dedicated to ensuring exceptional office operations. Excellent PC knowledge Hardware and Software.

AREAS OF EXPERTISE

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Electronic repair and IT Support.

Familiar with various Phones, Computers, and Electrical components and hardware.

Proficient in Microsoft Office software (Word, Excel, Power Point, and Outlook), Photoshop, POS QuickBooks & Clover; I am quickly able to learn and apply new systems and applications.

Attentive to Vendors, Clients/Customer to drive sales and provide excellent customer-service.

 

PROFESSIONAL EXPERIENCE

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Quick EZ Repair - 6121 W. Park Blvd. Plano,  Tx 75093(972) 522- 8484 Imran Sheik

2013 to Current

Manager / Technician / Sales / Marketing

⁃Technical repairs - Soldering, Ohm readers, other various tools

⁃HR - Employee relations

⁃Assistant Manager Arlington Location 2

⁃Leading and training employees.

⁃Marketing & Advertising - Organizing seasonal window display Sales event

⁃Network basic support- WAN, LAN, firewalls, connectivity, routers

⁃Customer service / Inbound phone

⁃Graphic design and web development

⁃Front Desk Sales / POS (QuickBook & Clover)

⁃Sales Reports - End of day Cash & receipt balance and closing

 

Samsung Inc. - 111 Alma Rd. Richardson, Tx.

2013 to  2013

Technical Support / Tier II Advisor

⁃Samsung Customer Support Interface 

⁃Interactive customer support.

 

 

Apple Inc.  - 3300 Sidney Brooks St. San Antonio, Tx                   (210) 480-5880  Don

                                                                                                        2011 to 2012

Technical Support / Tier II Advisor

⁃Advanced Troubleshooting and Customer Care.

⁃Tier II Technical assistance for all apple devices

⁃GSX - Customer support tool

⁃Monthly Training and Testing

 

Contract Datascan - 2210 Hutton Dr.  Carrollton , Tx 75006,(214) 351-4848 Paul

2010 to 2010

Technician / Customer-support / Sales

⁃Testing and repairing commercial scanner devices used for inventory management.

⁃Ohm readers, soldering irons, & other various drills.

⁃Assisted with Technical Support

⁃Assisted with Shipping & Receiving

 

Verizon Inc. - 1605 LBJ Freeway Ste 200, Dallas, TX 75234,(972) 919-7800 DaWhitte

2009 to 2010

Technical Support Advisor

⁃Resolving technical issues for Verizon customers.

⁃Troubleshooting  Verizon cable, phone, and or Internet.

⁃This is done on Verizon’s data base; to check, control, and alter settings and functions remotely over the phone.

 

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EDUCATIONAL BACKGROUND

 

Ranchveiw HighSchool

Irving, Tx

 

Samsung  Certificate Completion of Training   

Richardson, Tx

 

Apple Advisor Tech Support Completion of Training

SanAntonio, Tx